Comfort Care At Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider was exceptional at providing appropriate, accurate and up-to-date information in formats that were tailored to individual needs. The service informed people about the availability of technology to be used for support and safety. Staff helped a person to set up virtual assistant technology to prompt them to have a drink regularly. They encouraged another person to have a video calling system for maintaining a regular contact with their family. The staff team were trained to detect fraudulent activity and made recommendations to the families to use technology that blocked unknown callers or redirected calls to family members who can approve them. 

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Family members told us they would recommend Comfort Care At Home to others because of the excellent quality care their relatives received. The service shared concerns quickly and appropriately. The staff team concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. Staff received training and understood how to protect people from abuse. A staff member told us, "Safeguarding is about the protection of the clients and against the abuse which can be physical, mental etc. We look for signs. We wouldn’t get involved personally and approach the manager so that she could raise the safeguarding.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.