Gemini Exclusive Care Mansfield

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people felt well-supported, cared for and treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Most people and relatives had a continuous positive experience with their or their family member’s team of staff. One person said, “The carers are lovely; they are polite, respectful and friendly.” Another person said, “I have found them all to be polite and friendly. They are all very nice.” A small number of people and relatives told us they had some difficulties with some staff but whenever these concerns were raised with management a change of staff member had been provided.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so they knew their rights and had choice and control over their own care, treatment and wellbeing.

People and relatives felt staff understood their or their family member’s ability to do things for themselves and did not unnecessarily restrict them. A person said, “The carers are great, they are very polite, they do everything I need them to do and will ask if they can do anything else too.” Another person said, “They are really good, they know how I work and like things done and we have got used to each other.”

Staff told us they had regular calls which enabled them to provide consistent care and support to people as they understood people’s individual needs.

Care records contained detailed information for staff and how to guide them to encourage people’s independence. This included people’s ability to carry out their own personal care, make their own meals, get dressed and move around their home.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider took their responsibility to provide a safe, inclusive and positive workplace seriously.

Staff rotas were amended to consider their home life such as childcare or illness. Religious holidays were factored in when rotas were planned.

Most staff spoke positively about their roles and their relationship with the management. A staff member said, “It is a nice place to work because we work as a team.” A small number of staff stated communication with the management team could be improved.