Edwardian Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not always promote people’s independence, so people did not know their rights and have choice and control over their own care.

A personalised care plan for a person living in the home contained limited information about their sexual health despite them showing signs of sexual desires in the past. It was unclear whether inclusive and open discussions between this individual and staff had taken place to support their sexual needs.

Although staff supported people to access community facilities to pursue their interests, including visiting parks, shopping centres and music groups often being transported in the providers minibus. We were advised by 3 staff that people do not always go out during the winter months due to the cold and wet weather.

We observed some bedrooms that were bare. Apart from furniture there was very little in the way of personal items or a reflection of their personality or favourite colours. However, in other rooms people had chosen wallpaper and accessories when they moved into the service.

We were told positive examples of staff at the service who had connected 2 people to long lost family who now visit the home regularly.

A staff member told us how they promoted people’s choice and independence, “When showering a service user, I give them the sponge so they can wash themselves and will also provide a choice of clothes so the person can choose what they want to wear.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.