Edwardian Care Home

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Requires improvement

Our view of the service

Date of assessment: 30 January 2025 to 11 March 2025. The service is a residential care home registered to support adults of all ages living with dementia, mental health and learning disabilities and autistic people. The service can support up to 34 people. At the time of our assessment, 32 people were living at the home.

The provider was in breach of the legal regulation relating to governance. Governance and audit systems had not identified the issues we identified during this assessment. Safeguarding concerns had not always been identified or reported by the registered manager. Risks to people’s health and safety were not always assessed and managed. The environment and infection control practices were not always safe. There were not enough staff to meet people’s care and support needs. Improvement was required to staff recruitment practices. Staff had not always received the training they needed to give them the skills they required to effectively meet the needs of some people living at the home. Medicines records did not always contain clear and robust information indicating an increased risk of people not receiving their prescribed medicines safely.

People were not always supported in line with Mental Capacity Act 2005 (MCA). Staff were not always well supported by leaders at the service.

However, staff had a good understanding of how to keep people safe and how to report concerns. When the service had identified changes to people’s health and care needs, they worked with external health professionals and sought medical advice appropriately.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

People's experience of this service

During this inspection, we found elements of care did not always meet expected standards. However, people in the main were generally positive about their care. They felt safe and were able to speak to staff if they had any concerns. Comments from people living at the service included, “I cannot be left alone on my own and that is what makes me feel safe here that I have somebody to look after me.” However, one person told us, “I’m not sure staff understand me and my condition.”

Relatives we spoke with gave us mixed feedback. Comments included, “They don’t always let me know about things that are happening with treatment and medication.” And “Here [name] is safe, and the staff understand them. I am very happy with [name] being there, it is the right place for them."