The Care Quality Commission
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  • Care home

Edwardian Care Home

Overall: Requires improvement read more about inspection ratings

168 Biscot Road, Luton, Bedfordshire, LU3 1AX (01582) 705100

Provided and run by:
Edwardian Care Homes Limited

Important: The provider of this service changed. See old profile
Important:

We served a Section 29 warning notice to Edwardian Care Homes Limited on the 21 March 2025 for failing to meeting the regulation relating to good governance at Edwardian Care Home.

All Inspections

During an assessment under our new approach

Date of assessment: 30 January 2025 to 11 March 2025. The service is a residential care home registered to support adults of all ages living with dementia, mental health and learning disabilities and autistic people. The service can support up to 34 people. At the time of our assessment, 32 people were living at the home.

The provider was in breach of the legal regulation relating to governance. Governance and audit systems had not identified the issues we identified during this assessment. Safeguarding concerns had not always been identified or reported by the registered manager. Risks to people’s health and safety were not always assessed and managed. The environment and infection control practices were not always safe. There were not enough staff to meet people’s care and support needs. Improvement was required to staff recruitment practices. Staff had not always received the training they needed to give them the skills they required to effectively meet the needs of some people living at the home. Medicines records did not always contain clear and robust information indicating an increased risk of people not receiving their prescribed medicines safely.

People were not always supported in line with Mental Capacity Act 2005 (MCA). Staff were not always well supported by leaders at the service.

However, staff had a good understanding of how to keep people safe and how to report concerns. When the service had identified changes to people’s health and care needs, they worked with external health professionals and sought medical advice appropriately.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

17 February 2022

During an inspection looking at part of the service

Edwardian Care Home is a care home supporting up to 34 people with personal care and accommodation. At the time of this inspection, 33 people were living at the home. The home was purpose built and was divided up into three floors. Most people were living with mental health issues.

We found the following examples of good practice.

Staff were checking people’s temperatures daily to see if people had COVID-19 symptoms. The registered manager made sure people who consented to, completed routine COVID-19 tests as directed by government guidelines. Staff promoted social distancing when possible and amongst themselves.

Staff wore personal protective equipment (PPE) correctly. The registered manager had ensured this was made available throughout the home. Staff had received training on PPE and infection prevention and control (IPC).

People who needed to, were supported to isolate from others when they had returned for an emergency hospital admission.

The home looked clean and there were no malodours. There was enough staff who supported people in a calm and kind way. The service had not had any COVID-19 outbreaks.

15 July 2019

During a routine inspection

About the service:

Edwardian is a residential care home, providing care and support to people living with a variety of health conditions and support needs. Most people had mental health needs. The service was spread over three floors. At the time of the inspection, 27 people were living at the service.

People’s experience of using this service:

People said staff met their care and support needs. However, further improvements were needed to ensure staff were always respectful, and promoted people’s privacy and dignity. People did not have opportunities to contribute to the planning and reviewing of their care plans. The provider had missed opportunities to identify and work with people on their goals and aspirations. People had not been supported enough to achieve their wishes to be more independent. People had limited opportunities to pursue their hobbies and interests. Staff had not created a pleasant atmosphere at mealtimes. We recommended the provider should look at guidance about making meal times a more social experience for people.

The provider had not used their quality monitoring processes to identity and make quick improvements to the quality of the service and people's experiences.

People were protected from harm by staff who were trained to identify and report concerns. People were safe because potential risks to their health and wellbeing had been managed well. There were enough staff to support people safely. People were supported to take their medicines. Lessons were learnt from incidents to prevent recurrence. Staff followed processes to prevent the spread of infections.

Staff had been trained to meet people's needs. They had the information to meet people’s assessed needs, but said they needed more training to meet the needs of people with complex mental health needs. People had been supported to have enough to eat and drink. People had access to healthcare services when required, and this helped them to maintain their health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. However, further improvements were required in the quality of mental capacity assessments and other care records. People made decisions about their daily care and support. The provider dealt with complaints appropriately, and they considered suggestions made by people.

Rating at last inspection:

This service was registered with us on 19/07/2018 and this is the first inspection.

Why we inspected:

This was a planned inspection based on the registration date. We have found evidence that the provider needs to make improvements. Please see the Responsive and Well-led sections of this full report.

Enforcement:

We have identified breaches in relation to person-centred care at this inspection. Please see the action we have told the provider to take at the end of this report.

Follow up:

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.