Updated 9 January 2024
Cantilupe Surgery is located in Hereford and provides primary medical services to patients at both the Hereford surgery and their branch surgery located in Hampton Dene. We did not inspect the branch surgery at Hampton Dene as part of this inspection.
The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services, family planning, treatment of disease, disorder or injury and surgical procedures.
The practice is situated within the NHS Herefordshire and Worcestershire Integrated Care Board (ICB) and delivers General Medical Services (GMS) to a patient population of about 12,600. This is part of a contract held with NHS England.
The practice is part of a wider network of GP practices, known as the WBC Herefordshire Primary Carre Network (PCN). This PCN consists of 3 practices working together to provide a wider range of services to the local population. The PCN employs additional staff working to support all practices within the PCN. This includes, pharmacists, physiotherapists, social prescribers and a health and wellbeing coach.
Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the seventh decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others.
According to the latest available data, the ethnic make-up of the practice area is 97.3% White, 1.3% Asian, 0.3% Black, 0.8% Mixed, and 0.3% Other. The age distribution of the practice population depicts a higher than local and national average patient population aged over 50 years.
There is a team of 4 GP partners and 3 salaried GPs. The practice has a team of 6 advanced nurse practitioners, 4 nurses and 2 healthcare assistants. The GPs are supported at the practice by the practice manager, deputy practice manager and a team of reception/administration staff.
The practice is open between 8 am to 6.30 pm Monday to Friday. The practice offers a range of appointment types including book on the day, telephone consultations and advance appointments.
Extended access is provided locally by the PCN Hub, where late evening and weekend appointments are available. Out of hours services are provided by the local federation, Taurus, accessed via NHS 111.