Dr King Stott and Pankhurst is also known as Emperors Gate Surgery. It is a teaching GP practice that provides GP primary care services to people living in the south of the borough of Kensington and Chelsea. It currently has just over 5000 patients registered. There are three partners at the practice who have up to four registrars working with them at any one time. They are registered to provide diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.
All patients we spoke with were very complimentary about the service. There was a patient participation group (PPG) that met four times a year. We saw changes were made as a result of feedback.
The practice was responsive to patients needs. They worked well with other services to keep patients in the community and prevent hospital admissions. They had access to specialist advice such as psychiatrists and physiotherapists and met regularly with district nurses, health visitors and the palliative care teams. An Age UK support worker attended the practice to provide support and act as an advocate for older patients.
The practice was providing effective care. They used a range of resources to provide evidence based assessments and treatment, such as National Institutes for Health and Care Excellence (NICE) guidelines and clinical knowledge summaries (CKS) which provides information about best practice.
The practice was caring, however some improvements were needed. CQC feedback cards completed were extremely positive about the practice. Although most patients were happy with the service they received some patients had expressed concerns about lack of appointments outside working hours.
There were arrangements in place to ensure patients were safe, however some improvements were needed. Where potential risks were identified, risk management plans were drafted with clear actions to be taken to minimise or alleviate the risk. However, we found the practice did not have arrangements in place to risk assess non-clinical staff for whom they did not carry out criminal record checks with the Disclosure and Barring Service (DBS). Further, some staff had not attended adult safeguarding training and as such could not clearly identify signs of abuse.
The practice was well led, however some improvements were needed. Three partners and a practice manager formed the leadership team. All had clear areas of responsibility. However, there were no formal processes in place to gather feedback from staff.