The Care Quality Commission
  • Doctor
  • GP practice

Chapelthorpe Medical Centre

Overall: Good read more about inspection ratings

Standbridge Lane, Wakefield, West Yorkshire, WF2 7GP (01924) 669080

Provided and run by:
Chapelthorpe Medical Centre

All Inspections

During an assessment under our new approach

Date of Assessment: 23 to 24 September 2025. Chapelthorpe Medical Centre is located on Standbridge Lane, Wakefield, West Yorkshire. The practice is located in purpose-built premises. The building has 2 floors and is accessible for those with a disability. There is on-site parking available for patients, and an independent pharmacy is located next to the practice.

The practice serves a patient population of approximately 14,000 and is a member of NHS West Yorkshire Integrated Care Board. The practice provides services under the terms of the Personal Medical Services (PMS) contract. The practice is part of the West Wakefield Primary Care Network (PCN).

The provider is registered with the Care Quality Commission (CQC) to deliver the Regulated Activities: diagnostic and screening procedures; family planning; maternity and midwifery services; surgical procedures and treatment of disease, disorder or injury.

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the seventh decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others. According to the latest available data, the ethnic make-up of the practice area is 95% White and 2% Asian with the remaining 3% being Black, Mixed and other non-white backgrounds. This assessment considered the demographics of the people using the service, the context the practice was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

We carried out this announced, comprehensive assessment due to the length of time since the previous inspection in June 2016 and following information of concern we received via our Give Feedback on Care form on the CQC website. At this assessment we found:

Safe: The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. There were systems in place to ensure people were safe and safeguarded from abuse. The facilities and equipment met the needs of people, were clean and well-maintained, however we found that risks identified were not always acted upon within a timely manner.

There were enough clinical staff with the right skills, qualifications and experience. However, at the time of our assessment the practice was recruiting additional administerial staff to support the existing workforce. Managers made sure staff received training to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.

Effective: We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. People were involved in assessments of their needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Staff made sure people understood their care and treatment to enable them to give informed consent.

Caring: We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The practice supported staff wellbeing.

Responsive: We looked for evidence that the service met people’s needs, and that staff treated people equally and without discrimination. People were involved in decisions about their care. The practice provided information people could understand. People knew how to give feedback and were confident the practice took it seriously and acted on it. The practice was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The practice worked to reduce health and care inequalities through training and feedback.

Well-Led: We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.

Staff understood their roles and responsibilities. However, we found some issues with governance arrangements across some areas.

Managers worked with the local community to deliver the best possible care and were receptive to new ideas.

We have rated this service good overall and good for all the key questions.

21 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Chapelthorpe Medical Centre on 21 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw areas of outstanding practice:

  • The practice offered online services such as online bookings and prescription ordering. It had recently begun to offer “AskmyGP”, a portal which allowed the patient to contact the practice online outlining their condition. Patients then received contact from the practice such as signposting advice or a request that they come into the surgery for an appointment.

  • The practice operated a diabetic clinic delivered in conjunction with a local secondary care provider. The practice also offered specialist care management and enhanced services such as insulin initiation in-house.

There where two areas where the provider should make improvements:

  • The practice needed to ensure that all actions identified as a result of a significant event report had been completed and that this had been recorded, and that lessons learned from such events were shared with all relevant staff.

  • The practice needed to ensure that appropriate action was taken by staff following patient safety and other alerts.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

15 July 2014

During a routine inspection

Chapelthorpe is a purpose built GP surgery. The practice operates a weekday service for over 11800 patients in the Wakefield area. The practice is responsible for providing primary care, and is registered to provide the regulated activities; diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.

The practice is open Monday – Friday 8:00 am to 6:30 pm. They also have extended hours until 8:30 pm on a Monday and Wednesday.

Patients can access nursing services for minor ailments outside the above hours at Wakefield Walk in Centre. Out of hours GP services are provided by Local Care Direct by calling 111.

A range of appointments are available, including telephone consultations and people are able to book these in person, over the phone or on-line.

The practice listens to patient comments and takes action to improve their service. The patients we spoke with and who completed CQC comment cards were complimentary about the care and treatment being provided. Patients reported that all the staff treated them with dignity and respect.

The building is well-maintained, clean and tidy. However there are some areas of infection control practice which require improvement.

Effective systems are in place for the oversight of medication. Clinical decisions are considered in line with best practice guidelines.

There are good governance and risk management measures in place.

We also looked at how well services are provided for specific groups of people and what good care looks like for them. We found that the practice actively monitors patients. We saw that they make arrangements for older patients and patients who have long term health conditions to be regularly reviewed and to attend the practice for routine checks. We found that appointments provide flexibility for patients who are working. Specific arrangements are in place to meet the needs of vulnerable patients, such as provision of a translation service.