We carried out a review of the data available to us about Forest Hall Medical Group on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Forest Hall Medical Group, you can give feedback on this service.
We carried out an announced comprehensive inspection at Forest Hall Medical Group on 1 December 2015. Overall the practice is rated as good.
Our key findings were as follows:
Staff throughout the practice worked well together as a team.
We saw several areas of outstanding practice including:
An analysis tool, Reporting Analysis and Intelligence Delivering Results (RAIDR) was used, which enabled the practice to look at trends and compare performance with other practices. The latest report showed the practice was one of only two across the whole clinical commissioning group (CCG) area to achieve all of the ‘higher level indicators’ (for example, in relation to hospital admission rates and accident and emergency attendances).
Staff were proactive in carrying out clinical audits to help improve patient outcomes. A significant number of audits had been carried out in the past year (14) and one of the GP partners had a dedicated weekly clinical session set aside specifically for audit work. All of the clinical audits we looked at were relevant, well designed, detailed and showed learning points and evidence of changes to practice. We saw these were clearly linked to areas where staff had reviewed the practice’s performance and judged that improvements could be made.
A review of the uptake of the pneumonia vaccine showed that numbers had decreased over the past few years. A proactive campaign to contact patients was undertaken. This resulted in an increase from around 50 patients receiving the vaccine in 2013 to over 600 in 2014.
The practice had written to high risk patients to encourage them to attend for health checks. Data showed the practice was the best performer across the CCG in relation to health checks, with over 20% of eligible patients receiving a check, compared to an average of around 9%.
Patient privacy was given a high priority within the practice. There was a ‘patient station’ screened off from the main waiting room, this allowed patients to complete forms and collect specimen packs in a private area. Staff had designed forms for patients to complete to give to the receptionist if they did not wish to discuss their condition or requirement.