We carried out an announced comprehensive inspection at South Oxhey Surgery on 19 February 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Take action to monitor the efficacy of recently introduced written authorisations to administer medicines under a Patient Specific Direction (PSD).
- Take action to improve childhood immunisation uptake rates to align with the World Health Organisation (WHO) targets.
- Take action so facilities for confidential conversation at the reception desk and access for people with reduced mobility are provided as recommended by the Equality Act 2010.
- Develop a patient participation group (PPG).
- Continue with actions to improve levels of patient satisfaction in relation to access to appointments.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice