Russell Street Group practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this.

We assessed 3 quality statements from this key question. We found that staff involved people in decisions about their care and treatment and provided them with advice and support. The practice worked together and collaboratively with other services to make sure people could access other services easily.

At our last inspection in May 2024, we rated this key question as good. At this inspection, the rating remains good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service ensured people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Patient experience of the service as indicated in the National GP Patient survey showed that 83% of patients who responded felt involved in decisions about their care and treatment and 84% had confidence in the healthcare professionals treating them. However, these scores were lower than local and national averages.

Support was available for people with additional needs or communication needs. For example, people who required the services of an interpreter. Requests for appointments were triaged by the reception staff who had recently received their care navigation training. People who reported symptoms that could be considered a clinical emergency could be seen on the day or be signposted to a more relevant service.

Representatives from the local care homes where the practice provided care, and treatment spoke positively about the care provided by the practice. They told us that the practice provided monthly, face to face meetings to review the care and treatment of residents. They shared examples of positive outcomes for people as a result of these meetings.

Our review of the clinical record records for a sample of patients, indicated that people received care, treatment and support that was evidence-based and in line with good practice standards. The GP specialist advisor (SpA) conducted a series of remote clinical searches of patient records to assess management of patients with long-term conditions. For example, chronic kidney disease, diabetes and hypothyroidism. Overall, we found that the patients with long term conditions were well managed, an no gaps in monitoring were identified.

Staff attended meetings and underwent regular appraisal. We looked at the workflow for managing clinical correspondence and tasks and found these were up to date.

The practice worked well across teams and services to support people. Staff had access to the information they needed to appropriately assess, plan, and deliver people’s care and treatment. The practice worked with other services ensuring continuity of care. For example, we saw there were systems and processes in place to ensure care was delivered and reviewed in a coordinated way which included local care homes, people receiving end-of-life care and those with a learning disability.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.