The Farley Road Medical Practice

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We looked for evidence that staff protected people from avoidable harm and made sure care was delivered from environments that were clean and well maintained. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 78 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

The service detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care.

The service had contracts to ensure the premises was maintained. The included completing fire, legionella and electrical testing at appropriate intervals.

Staff and leaders completed health and safety risk assessments and undertook audits to ensure they had identified and addressed all risks. We reviewed paperwork to confirm this.

The service had a business continuity plan which was regularly reviewed and outlined how the service should continue to operate in the event of a disruption.

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

The service employed a range of clinical and non-clinical roles, which included GPs, nurses, paramedics and pharmacists. The service followed safe recruitment procedures when employing staff, which were in line with national legislation. We reviewed 6 records which confirmed this. Documentation included identity checks, review of qualifications, obtaining of professional references and a criminal records check.

Leaders ensured staff were up to date with their training which the service had deemed mandatory and operated within their agreed areas of competence. The practice manager had a system in place to record training that was completed, due to be completed and overdue. They demonstrated they had appropriate oversight of the training needs of staff.

The service thoroughly assessed and managed the risk of infection. They always quickly detected and controlled the risk of it spreading and always shared concerns with appropriate agencies promptly.

The service carried out frequent infection control audits. Where actions were identified they were rectified in a swift manner. An infection control audit had been completed by the local NHSE team and they scored 100%. In addition, they completed internal audits every 3 months. We reviewed audits for May and February 2026 which were also 100% compliant. Although fully compliant plans to further improve were identified and acted upon. They also contracted a company independently to attend twice a year to audit them on certain areas, which included infection control procedures.

The service had cleaning schedules available, which outlined how staff should clean the building and its equipment. The Schedules were comprehensive and outlined frequency of cleaning of equipment. Cleaning was completed at the start and end of each day and in-between all patients. This ensured there was enough time for decontamination and ensure areas were clean. This was clearly documented for each treatment room. Instructions were available to remind staff and support staff covering on how to clean equipment such as couches and cupboards. Staff signed monthly declarations confirming they understood cleaning processes and adhered to them. The infection control lead monitored this and followed up if there were any omissions (i.e. a sheet not signed).

The service demonstrated how they maintained oversight of cleaning arrangements with the contracted cleaners. This included doing a quarterly “cleaners walk around” to audit their work. This included checking they signed in and out and cleaned high risk areas thoroughly.

During our onsite visit, the service's premises and a sample of equipment reviewed was noted to be visibly clean. All areas at both sites were clean and tidy on the day of our visit.

The service’s infection prevention and control lead conducted regular risk assessments and audits to ensure compliance and took action where necessary to mitigate any identified risks. Staff had completed relevant training in infection prevention and control and repeated it at regular intervals. All new starters had an induction into the practice’s infection control procedures.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.