The Foreland Medical Centre

Updated 31 May 2018

The Foreland Medical Centre, 188 Walmer Road, London, www.forelandmedical.co.uk provides primary medical services through a General Medical Services (GMS) contract within the London Borough of Kensington and Chelsea. The services are provided from a single location to around 4000 patients. There are higher than average rates of deprivation within the catchment area compared to CCG and National averages. Twenty one per cent of residents have a long term limiting illness compared to 12.3% in Kensington and Chelsea and 14.1% in London.

Updated 31 May 2018

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Foreland Medical Centre on 8 October 2015. The practice was rated requires improvement in Safe, however the overall rating for the practice was good as these were the ratings for the effective, caring, responsive and well-led domains. The full comprehensive report on the October 2015 inspection can be found by selecting the ‘all reports’ link for The Foreland Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced comprehensive inspection carried out on 20 March 2018 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection in October 2015. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

• The practice had some systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• The practice should ensure they have processes in place to demonstrate that all clinicians were aware of the latest clinical guidance.

• Continue to implement processes to improve the uptake rates for the children’s vaccinations.
• Implement a system to ensure staff had read, understood and complied with the policies and procedures.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 31 May 2018

Updated 31 May 2018

Updated 31 May 2018

Updated 31 May 2018

Updated 31 May 2018

Updated 31 May 2018