The Care Quality Commission
  • Doctor
  • GP practice

Church View Surgery

Overall: Good read more about inspection ratings

239 Halesowen Road, Cradley Heath, West Midlands, B64 6JE (01384) 566929

Provided and run by:
Church View Surgery

All Inspections

During an assessment under our new approach

Date of Assessment: 05 May 2026

Church View Surgery is a GP practice and delivers services to approximately 6190 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 78.18% White, 11.42% Asian, 3.96% Mixed, 3.96% Black and 2.48% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. People could access care, treatment and support when they needed it.

Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

23 October and 13 November 2019

During an inspection looking at part of the service

We carried out an announced focussed inspection at Church View Surgery on 23 October and 13 November 2019 as part of our inspection programme.

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions:

  • Effective
  • Caring
  • Well-led

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good for effective caring and well-led and good overall. We rated all population groups as good.

We found that:

  • Patients received effective care and treatment that met their needs.
  • The national GP patient survey feedback results were below local and national averages in some aspects of caring. The practice had carried out an in-house survey which did not align with the findings of the national survey findings. However, the practice was taking action to improve.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • The governance processes ensured risks were identified and managed to protect patients from avoidable harm.

Whilst we found no breaches of regulations, the provider should:

  • Continue to explore ways to improve patient satisfaction in areas identified in the national GP patient survey.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

21 February 2018

During a routine inspection

This practice is rated as Good overall. (Previous inspection 09 July 2015 –Rated Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Church View Surgery on 21 February 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • There were systems in place to maintain health and safety.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines. For example, standard for an audit was based on NICE guidance.
  • Results from the national GP patient survey showed patients felt they were treated with compassion, dignity and respect.
  • Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • The practice was able to demonstrate a governance framework which supported the delivery of the strategy and good quality care.
  • There was evidence that the practice had sought feedback and implemented changes to improve.

The areas where the provider should make improvements are:

  • Ensure audits are complete to demonstrate quality improvement
  • Consider accessibility of AED during clinic times.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

9 July 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of Church View Surgery on 9 July 2015. Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for the older people, people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people living in vulnerable circumstances, and people experiencing poor mental health (including people with dementia).

Our key findings were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • The practice was clean and hygienic and had arrangements for reducing the risks from healthcare associated infections.
  • There were systems in place to maintain the health and safety.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said urgent appointments were available on the same day.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. However, waiting times for certain GPs were significantly longer at times.
  • Information about services and how to complain was available and easy to understand.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

  • Ensure all staff are aware of contingency plans in place
  • Ensure arrangements are made to enable all GPs to run consultations on time.
  • Ensure a current legionella risk assessment is in place and actions identified are followed.
  • Ensure changes to appointment system are monitored to assess impact.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice