Fallodon Way Medical Centre

Updated 15 August 2018

Fallodon Way Medical Centre

13 Fallodon Way

Henleaze

Bristol BS9 4HT

www.fwmc.org.uk

Fallodon Way Medical Centre is a partnership of three GP partners providing primary care services to over 9000 patients in and around Henleaze in the north west area of Bristol. The practice is experiencing an increase in patient numbers, by approximately 5% over the last three years. It is one of the least deprived areas of the country; the Index of Multiple Deprivation 2015 score is 10. In England, people living in the least deprived areas of the country live around 20 years longer in good health than people in the most deprived areas. The patient group is of mainly white origin with 8.5% of people in the practice area are from black or minority ethnic groups.

There are three GP partners, four salaried GPs and one retained GP working at the practice. In addition, there are four practice nurses and three healthcare assistants; a pharmacist and a care coordinator. They are supported by an administration and reception team overseen by the practice manager.

Vasectomy and minor surgery was undertaken at the practice as part of a separate independent health contract which falls under the registration for GP Care UK Ltd and is not included in this inspection.

The provider is registered for the following regulated activities:

Surgical procedures

Maternity and midwifery services

Diagnostic and screening procedures

Family planning

Treatment of disease, disorder or injury

The practice does not provide out of hours services, these are accessed through the NHS 111 service which is advertised on the patient website.

Updated 15 August 2018

This practice is rated as Good overall. (Previous inspection March 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Fallodon Way on the 24 May 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice had employed a care coordinator who acted as a communication link, keeping in contact with patients and seeking support from the necessary clinicians or other services to assist. Feedback from patients about this service was very good with patients expressing their appreciation about receiving contact especially following their discharge from hospital when they were feeling vulnerable.
• The care coordinator set up a ‘tea and talk’ group for isolated patients and coordinated a volunteer driver service to assist patients to the practice and to secondary care appointments.

The areas where the provider should make improvements are:

• Review the process of exception reporting for the quality outcome framework.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Updated 15 August 2018

Updated 15 August 2018

Updated 15 August 2018

Updated 15 August 2018

Updated 15 August 2018

Updated 15 August 2018