• Doctor
  • GP practice

Farnham Dene Medical Practice

Overall: Good read more about inspection ratings

Farnham Centre For Health, Hale Road, Farnham, Surrey, GU9 9QS (01252) 730100

Provided and run by:
Farnham Dene Medical Practice

Latest inspection summary

On this page

Our current view of the service

Good

Updated 10 July 2024

Date of assessment: 6 to 9 August 2024 Farnham Dene Medical Practice is a NHS GP practice which provides primary care services to approximately 14,700 patients from 2 different sites in Farnham, Surrey. We carried out a responsive assessment and the reason for this assessment was due to concerns shared with the Care Quality Commission (CQC). We assessed 3 quality statements across the safe and well-led key questions and have combined the scores for these areas with scores from the last inspection. Following this assessment the practice is rated as good. At this assessment, we found safety was a priority for everyone and there was a culture of openness and collaboration. There were safe recruitment practices to make sure that all staff, were suitably experienced, competent and able to carry out their role. There were processes to ensure staff received effective support, supervision and development. There was an inclusive and positive culture within the practice and leaders proactively supported staff. Leaders were knowledgeable about issues and priorities for the quality of services and could access appropriate support and development in their role. Leaders actively encouraged staff to raise concerns and promoted the value of doing so.

People's experience of the service

Updated 10 July 2024

We reviewed several sources of patient feedback. Most of the feedback was positive but we also found examples where patients had not been satisfied with their experience. External data sources, including the national GP Patient Survey showed the practice was in line with local and national averages and the only review on the NHS website was also positive. We also reviewed the feedback CQC had received in the last 12 months via the ‘Give Feedback on Care’ section of our website. The feedback was varied and only 1 item of feedback referred directly to the quality statements assessed. Positive feedback was that patients had been responded to quickly when they had symptoms of serious illnesses and patients found the practice and all staff, kind, caring and compassionate. However, we also received feedback that some patients had waited longer than they expected for appointments, had felt rushed during appointments and had found some staff’s approach had not always been to their satisfaction.