Valley Medical Centre

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that the practice’s leadership, management and governance assured high-quality, person-centred care and promoted an open and fair culture. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice had a shared vision, strategy and culture. This was based on transparency, equity, equality, human rights, diversity, inclusion and engagement.

Staff and leaders actively promoted equality and diversity. The practice’s core values of respect, dignity, fairness, and compassion were displayed in the waiting area of the premises. The poster stated clearly that, ‘Everyone is welcome.’

Staff and leaders understood the challenges and the needs of people and their communities. They worked proactively to address these and ensure more positive outcomes for patients.

Leaders demonstrated a positive and compassionate listening culture that focused on learning and development. The practice had a regular schedule of clinical and non-clinical meetings in place. These meetings ensured leaders could share key learning, and staff had the opportunity to contribute their ideas for any change and improvement.

We observed friendly interactions between staff and patients, and supportive and positive interactions between all colleagues.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The practice had clear responsibilities, roles, systems of accountability and good governance. Leaders used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

Leaders submitted data and notifications to external agencies as required.

All staff we spoke to were clear on their individual roles and responsibilities. They could access all required policies and procedures, and these were kept up to date and reflected latest guidance.

Leaders proactively supported staff and regularly met with them to complete appraisals and performance reviews.

The provider had established governance processes appropriate for their practice.

Leaders had a schedule of regular audits in place relating to clinical intervention, administrative functions, and premises management. We saw evidence these audits led to improved patient outcomes, as well as benefits to staff (by ensuring equitable distribution of workload).

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.