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Review carried out on 3 September 2019

During an annual regulatory review

We reviewed the information available to us about Keighley Road Surgery on 3 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 16 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Keighley Road Surgery on 16 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Patient Champions had been established to develop innovative services aimed at improving the health and well-being of the practice population.

  • Information about services and how to complain was available and easy to understand.

  • Patients said they found it easy to make an appointment with a GP or nurse practitioner and that there was continuity of care, with urgent appointments available the same day.

  • The practice made good use of the facilities available to them and was equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the Duty of Candour.

    We saw the following examples of outstanding practice:

  • The practice business manager had been instrumental in setting up the local ‘Pennine GP Alliance’ which was established to facilitate collaboration between local practices in innovating and improving services to local people.

  • One of the nurse practitioners had led on setting up a local nurse practitioner forum which had implemented changes in the scope of the nurse practitioner role. These changes had been adopted by all practices in Calderdale and was being extended to the Kirklees practices.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice