10 December 2014
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out a comprehensive inspection of Forest Glades Medical Centre on 10 December 2014. The inspection team was led by a CQC inspector and included a GP specialist advisor, a practice manager specialist advisor and an Expert by Experience who had personal experience of using primary medical services.
We found Forest Glades Medical Centre provided a good service to patients in the key areas we looked at. This applied to patients across all age ranges and to patients with varied needs due to their health or social circumstances.
Our key findings were as follows:
- The practice had systems for monitoring and maintaining the safety of the practice and the care and treatment they provided to their patients.
- The practice was proactive in helping people with long term conditions to manage their health and had arrangements in place to make sure their health was monitored regularly.
- The practice was clean and hygienic and had arrangements for reducing the risks from healthcare associated infections.
- Patients felt that they were treated with dignity and respect. They felt that their GP listened to them and treated them as individuals.
- The practice had a well-established and well trained team of staff who had expertise and experience in a wide range of health conditions.
We saw several areas of outstanding practice including:
- The practice had obtained funding to provide additional health checks on its highest risk patients aged over 75. This comprised a total of 120 patients who had not visited the practice for over 18 months and may therefore have had difficulty accessing healthcare services.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice