The Care Quality Commission
  • Doctor
  • GP practice

The Springfield Surgery - Bingley

Overall: Good read more about inspection ratings

Springfield Surgery, Canalside Healthcare Centre, Bingley, West Yorkshire, BD16 4RP (01274) 567991

Provided and run by:
The Springfield Surgery - Bingley

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Springfield Surgery - Bingley on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Springfield Surgery - Bingley, you can give feedback on this service.

24 January 2020

During an annual regulatory review

We reviewed the information available to us about The Springfield Surgery - Bingley on 24 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

18 January 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Springfield Surgery - Bingley on 18 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Staff understood their responsibilities to raise concerns and report incidents and near misses.
  • Risks to patients were assessed and safely managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they could book urgent appointments when they needed to and these were available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on. We found positive working relationships between the staff.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

  • The practice offered a self-help room with blood pressure checks, height and weight checks and Internet access for all to use.

We saw areas of outstanding practice:

  • The practice achieved seven out of seven five star reviews on NHS choices; for example “I am a nervous patient and I have been really impressed and grateful for the care I have received. Best doctor ever!” and “I have always had access to the GPs in times of crisis for the patients. I feel we work very well as a team with good joined up working and this includes back office staff and practice nurses” Community Case Manager.

  • In a recent ‘Friends and family’ survey 99% (310 out of 312) would be ‘likely’ to recommend this practice.

  • The practice offered in house CPR (cardiopulmonary resuscitation) training to patients via the British Heart Foundation.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice