Dr Raju and Partners

Updated 19 May 2026

Date of Assessment: 9 June 2026

Dr P D Miles is a GP practice and delivers services to approximately 4,183 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 92.7% White, 3.9% Asian, 1.5% Mixed, 1.3% Black and 0.5% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. The service mostly assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. Systems for the recruitment of staff and for tracking prescription stationery throughout the practice were reviewed and improved upon following our assessment.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff were exceptional at treating people with kindness, empathy and compassion, and respected their privacy and dignity.

The service was exceptional at supporting people to access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
 

Updated 19 May 2026

As part of our assessment, we reviewed patient feedback to understand their views and experiences of the service. This included feedback received through the CQC’s Give Feedback on Care process and the Friends and Family Test. People were overwhelmingly positive about the quality of their care, describing staff as friendly, respectful, efficient, helpful, kind, understanding, and compassionate. These findings were mirrored in the results of the 2025 National GP Patient Survey. Across the 7 indicators we reviewed, patient satisfaction was higher or significantly higher than national averages. For example, 99% of respondents rated their overall experience of the GP practice positively, significantly exceeding the national average of 75%. The practice had an active Patient Participation Group (PPG) that represented the views of people using the service. A PPG representative reported feeling valued by the practice and highlighted their collaborative work on community events such as vaccination sessions and well-person clinics.