• Doctor
  • GP practice

Greystone House Surgery

Overall: Good read more about inspection ratings

99 Station Road, Redhill, Surrey, RH1 1EB (01737) 761201

Provided and run by:
The House Partnership

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Greystone House Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Greystone House Surgery, you can give feedback on this service.

22 November 2019

During an annual regulatory review

We reviewed the information available to us about Greystone House Surgery on 22 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

19 October 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Greystone House Surgery on 19 October 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • The practice had comprehensive business continuity plans in place in case of major incidents occurring.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP or their ‘buddy’ and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding practice:

An annual summary of complaints and significant events was posted on the website and noticeboards emphasising the practice’s commitment to a transparent, learning culture which benefitted both patients and the practice.

However there were areas of practice where the provider should make improvements:

To review the reasons for the high level of exception reporting in respect to cervical screening.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice