The Care Quality Commission
  • Doctor
  • GP practice

Star Lane Medical Centre

Overall: Good read more about inspection ratings

121 Star Lane, Canning Town, London, E16 4QH (020) 7476 4862

Provided and run by:
Star Lane Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Star Lane Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Star Lane Medical Centre, you can give feedback on this service.

11 September 2019

During an annual regulatory review

We reviewed the information available to us about Star Lane Medical Centre on 11 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

10 August 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 18 August 2016. The overall rating for the practice was good. However, a breach of legal requirements was found during that inspection within the safe domain. After the comprehensive inspection, the practice sent us evidence and actions detailing what they would do to meet the legal requirements. We conducted a focused inspection on 10 August 2017 to check that the provider had followed their plans and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements.

During our previous inspection on 18 August 2016 we found the following area where the practice must improve:

  • Maintain effective arrangements for infection control and premises and equipment cleanliness and safety.
  • Establish effective systems and processes to identify and mitigate risks to patient’s safety.

Our previous report also highlighted the following areas where the practice should improve:

  • Implement systems to ensure all staff are trained in accordance with their role.
  • Review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is made available to them.
  • Ensure premises restoration and decoration works are followed through.
  • Review or evaluate arrangements for patient’s telephone access and information leaflet.
  • Improve entrance doors arrangements to the baby clinic and first floor waiting room.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link on our website at www.cqc.org.uk

During the inspection on 10 August 2017 we found:

  • Arrangements for infection control and premises and equipment cleanliness and safety were effective.
  • Premises restoration and decoration works had been undertaken, a new door closer was fitted to the baby clinic and first floor waiting room.
  • Systems and processes were in place to identify and mitigate risks to patient’s safety and to ensure staff were trained in accordance with their role.
  • Patients with caring responsibilities were identified and recorded to ensure their appropriate information, advice and support.
  • Arrangements for patient’s telephone access and information had been reviewed and updated.​

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

18 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Star Lane Medical Centre on 18 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Not all risks to patients were assessed or well managed such as infection control, fire safety and premises and equipment maintenance or cleaning.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had generally been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment but there were gaps in safeguarding training.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Some patients had not found it easy to get through on the telephone or make an appointment but the practice had taken recent and significant steps to improve access. Urgent appointments were available the same day.
  • The practice was implementing contingency plans following a major flood on 23 June 2016 and had sustained arrangements to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • We saw examples of the practice using innovative and proactive methods to improve patient outcomes to promote multidisciplinary working and to patients to enter a “beat the street” local physical activity initiative.

The areas where the provider must make improvements are:

  • Maintain effective arrangements for infection control and premises and equipment cleanliness and safety.
  • Establish effective systems and processes to identify and mitigate risks to patient’s safety.

In addition the provider should:

  • Implement systems to ensure all staff are trained in accordance with their role.
  • Review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is made available to them.
  • Ensure premises restoration and decoration works are followed through.
  • Review or evaluate arrangements for patient’s telephone access and information leaflet.
  • Improve entrance doors arrangements to the baby clinic and first floor waiting room.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice