- GP practice
Audlem Medical Practice
Assessment report published 7 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 17 April 2026. Audlem Medical Practice is a GP practice and delivers services to approximately 5,041 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 97.1% White, 0.7% Asian, 1.2% Mixed, 0.2% Black and 0.2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Contracts were in place to ensure the premises were maintained. Health and safety risk assessments and audits had been undertaken and risks identified had been addressed. There was a business continuity plan in place which was monitored and reviewed. Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. The practice had a designated infection, prevention and control lead and all staff had received relevant training. Cleaning schedules were in place and followed. Risk assessments and audits were completed, and actions taken to mitigate risks. Staff had completed hand washing audits within the last 12 months and records showed a high level of compliance across all teams. There were enough staff with the right skills, qualifications and experience. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
The service was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity.
The service performed better than the national average in the results of the 2025 National GP Patient Survey. This showed people could access the service when they needed. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of care and treatment. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were extremely positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey and Give Feedback on Care, which showed most people were satisfied. There was an active patient participation group (PPG) who represented the views of people using the service.