We carried out a review of the data available to us about Rock Court Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rock Court Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at Rock Court Surgery on 28 September 2016. Overall the practice is rated as good.
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.We saw good evidence of improving the service by learning from adverse events and errors. Improvements were evident when patient complaints had been made.
The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice.
Feedback from patients (on the day of inspection) about their care was consistently positive.
The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs.
There were also areas of practice where the provider should make improvements as follows:
A system should be in put place to enable the practice nurse to receive appropriate clinical supervision and support.
The practice should undertake a legionella risk assessment for the building.
Regular infection control audits should be undertaken.
The practice should develop a business continuity plan for major incidents such as power failure or building damage.
The practice should review the guidelines and best practice information to ensure staff have access to the most up to date information at all times.
Chief Inspector of General Practice