• Doctor
  • GP practice

Birchwood Surgery

Overall: Good read more about inspection ratings

232-240 Nevells Road, Letchworth Garden City, Hertfordshire, SG6 4UB 0844 477 3328

Provided and run by:
Birchwood Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Birchwood Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Birchwood Surgery, you can give feedback on this service.

30 April 2019

During an annual regulatory review

We reviewed the information available to us about Birchwood Surgery on 30 April 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

15 July 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Birchwood Surgery on 15 July 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said there was sometimes difficulty in getting through to the practice by telephone.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should:

  • Carry out regular fire drills.
  • Ensure blank prescriptions are stored securely at all times.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice