About the service:Creative Support- Coopers Court Extra Care is an extra care service which provides care and support to people who live in their own flats. The building is owned and maintained by a housing association. At the time of our inspection the service was providing personal care for 20 people.
Coopers Court was previously registered as part of Creative Support- Sonali Gardens.
People’s experience of using this service:
People told us they were treated with respect. People were involved in planning their care and had the opportunity to speak up. There were varied and interesting activities available to people.
People’s care needs were assessed and care plans developed to meet their needs. People received the right care in line with these plans.
People had the right support to eat, drink and stay healthy. Risks to people’s safety were assessed and plans were in place to manage these. Missing persons profiles were used to determine what action needed to be taken, but these lacked some key information that the police would ask for, although this was available elsewhere. Equipment was checked regularly but systems to monitor this were insufficient.
There were systems in place to make sure the environment was safe and that people’s welfare was checked. People received their medicines safely and there were regular checks carried out of medicines and finances.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had consented to their care. When people did not have the capacity to make bigger decisions for themselves the provider worked with the local authority to make plans in their best interests.
There were enough staff available and staffing was planned to meet people’s day to day needs. The service was working to reduce its dependency on agency staff and recruit more full time care workers.
Managers had a good understanding of people’s needs. There were systems in place to maintain good communication and ensure everyone understood their duties. The provider carried out regular audits to make sure the quality of people’s care remained good.
Rating at last inspection:
This was our first inspection since the service was registered on 20 July 2018. Under their previous registration the service was rated ‘good’.
Why we inspected:
This was a planned inspection.
Follow up:
The service was rated 'good'. We will continue to monitor information and intelligence we receive about the
service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning
information is received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk