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Casa Care Ltd t/a Carewatch South Warwickshire Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 4 July 2019

About the service: Casa Care Ltd t/a Carewatch South Warwickshire provides personal care for people living in their own hoes. At the time of our inspection visit 110 people were receiving personal care.

People's experience of using this service:

¿People felt safe using the service and staff understood how to protect people from abuse and keep people safe.

¿Risks associated with people's care were assessed and staff were informed how to manage and reduce risks through care plans and the electronic call planning system. Some risk management plans required more detail, and this was addressed by the registered manager.

¿Staff were appropriately recruited and there were enough staff to provide care and support to people to meet their needs.

¿Staff had access to the support, supervision and training they required to work effectively in their roles.

¿When staff had concerns about people’s health or wellbeing, they ensured people received the medical care they required.

¿The provider had safe protocols for the administration and recording of medicines.

¿People were supported to have maximum choice and control of their lives and staff gained people’s consent before providing them with personal care.

¿Staff told us they enjoyed working for the service because they enjoyed caring for people. People spoke positively about the standard of care they received from staff who respected their privacy and dignity.

¿There were systems in place to monitor, maintain and improve the quality and safety of service provided.

¿The management team and staff worked in partnership with other professionals to improve outcomes for people. They had recently worked collaboratively with other agencies to ensure a safe transfer of 39 care packages from another local provider to minimise disruption to the care people received.

Rating at last inspection: Good. (The last report was published on 22 August 2016).

Why we inspected: This was a planned inspection to confirm that the service remained Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 4 July 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 4 July 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 4 July 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 4 July 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 4 July 2019

The service was well-led

Details are in our Well-Led findings below.