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Archived: Drs Bowry and Bowry's Practice

Overall: Good read more about inspection ratings

The Family Practice, 117 Holloway Road, London, N7 8LT (020) 7607 4322

Provided and run by:
Drs Bowry and Bowry's Practice

Latest inspection summary

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Background to this inspection

Updated 17 January 2019

Dr Bowry and Bowry’s Practice is a GP practice located in the London Borough of Islington and is part of the NHS Islington Clinical Commissioning Group (CCG). The practice is provided by two GP partners and has been registered with the Care Quality Commission since April 2013.

The practice is located on a busy main road which is accessible by local buses and close to Highbury and Islington station. The practice has step free access and has a buzzer at the entrance allowing patients with impaired mobility to request assistance from staff.

The practice provides care to approximately 5400 patients. The practice area population has a deprivation score of 2 out 10 (10 being the least deprived). The practice serves a diverse population with approximately 40% of its patients from Black and ethnic minority backgrounds.

The practice holds a GMS (General Medical Services) contract with NHS England. This a contract between NHS England and general practices for delivering general medical services and is the most common form of a GP contract.

The practice is registered with the Care Quality Commission to provide the regulated activities: Diagnostic and screening procedures; Family Planning; Maternity and midwifery services; and Treatment of disease, disorder or injury.

The practice team consists of three male and two female GPs, a healthcare assistant, a practice manager and an administrative and reception team.

The practice’s opening hours are 8.30am to 6:30pm on weekdays, with extended hours appointments operating between 9.30am-11.45am on Saturdays.

Standard appointments are 10-15 minutes long, with double appointments available to patients who request them, or for those who have been identified with complex needs.

The practice has opted out of providing an out-of-hours service. When the practice is closed, patients are redirected to a contracted out-of-hours service. The local Clinical Commissioning Group has commissioned an extended hours HUB service, which operates between 6.30pm and 8.30pm on weeknights and from 8am to 8pm at weekends. Patients may book appointments with the service by contacting the practice or the Hubs themselves.

Overall inspection

Good

Updated 17 January 2019

This practice is rated as Good overall. (Previously rated as Good overall in March 2017).

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr Bowry and Bowry’s practice on 13 November 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that the practice was responsive to their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Continue with efforts to improve outcomes for patients with diabetes.
  • Continue with efforts to improve the up-take of child immunisations for children aged two and cervical screening.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.