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Health Professionals Homecare St Johns Wood Good

Inspection Summary


Overall summary & rating

Good

Updated 3 May 2019

About the service:

• This service is a domiciliary care agency.

• It provides personal care and nursing care to a range of adults living in their own homes with a broad range of physical, mental health and learning disability needs.

People’s experience of using this service:

• People and their relatives were happy with the care provided, and they felt safe.

• Staff were skilled in their caring role; provided an effective service and were kind and caring. People and their relatives had confidence in the registered manager and told us they would recommend the service to other people.

• Staff told us they felt supported in their role and we saw training took place, although they received limited supervision.

• People and their relatives told us they provided feedback on the service.

• The registered manager did not keep evidence of quality checks or reviews of care although people and their relatives told us they visited on a regular basis to check care and the service met their needs.

• The service met the characteristics for a rating of "Good" in four out of five key questions we inspected. Therefore, our overall rating for the service after this inspection was "Good".

More information is in our full report.

Rating at last inspection: At our last inspection, the service was rated "Good". Our last report was published on 6 August 2016.

Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

We have made a recommendation to the service to evidence reviews of care packages are taking place regularly.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

Inspection areas

Safe

Good

Updated 3 May 2019

The service remained safe.

Details are in our Safe findings below.

Effective

Good

Updated 3 May 2019

The service remained effective.

Details are in our Effective findings below.

Caring

Good

Updated 3 May 2019

The service remained caring.

Details are in our Caring findings below.

Responsive

Good

Updated 3 May 2019

The service remained responsive.

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 3 May 2019

The service was not always well-led.

Details are in our Well-led findings below.