The Care Quality Commission
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Archived: Dr SN Ramamoorthy's Practice Also known as Bigham Road Medical Centre

Overall: Good read more about inspection ratings

Bigham Road Medical Centre,, Bigham Road,, Liverpool, Merseyside, L6 6DW (0151) 263 1737

Provided and run by:
Dr SN Ramamoorthy's Practice

Important: The provider of this service changed. See new profile

All Inspections

9 May 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr SN Ramamoorthy's Practice

on 19 May 2016. While the overall rating for the practice was good, the practice was rated as requires improvement for Safety. The full comprehensive report on the 19 May 2016 inspection can be found by selecting the ‘all reports’ link for Dr SN Ramamoorthy's Practice on our website at www.cqc.org.uk.

This inspection was an announced focused desk top review carried out on 9 May 2017. The inspection was carried out to check that the provider had met the legal requirements we set out following the May 2016 visit.

This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Our key findings were as follows:

  • The practice had addressed all of the issues identified during the previous inspection.

  • The practice had completed a fire risk assessment for the premises.

  • An electrical safety test was completed by the practice.

  • New systems were in place to show that all staff had the appropriate checks undertaken, for example through the Disclosure and Barring Service (DBS) check, (DBS checks identify whether a person has a criminal record or is on an official list of people barred from working in roles where they may have contact with children or adults who may be vulnerable).
  • The practice had oxygen equipment on site for use in an emergency situation.

As a result of the actions taken the practice is now rated as ‘good’ for providing a safe service.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

19 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr SN Ramamoorthy's Practice on 19 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed, apart from those relating to the premises.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • Staff felt well supported. They had access to training and development opportunities and had received training appropriate to their roles.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvement are:

  • Establish a system for identifying, assessing and managing risks associated with the building. Information must include a fire risk assessment and an electrical certificate to ensure the practice complies with statutory requirement to minimise risk.

The areas where the provider should make improvement are:

  • A risk assessment for the need to have an automated defibrillator on site in an emergency situation should be undertaken. According to current external guidance and national standards this equipment should be in place in all practices.

  • The provider should review their policy for allowing staff to work for a probationary period without completing a Disclosure and Barring Service check (DBS check). The risk assessment undertaken to support this requires further review and development.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice