The Care Quality Commission
  • Doctor
  • GP practice

Albion Street Group Practice

Overall: Good read more about inspection ratings

The Albion Street Health Centre, 87 Albion Street, Rotherhithe, London, SE16 7JX (020) 3049 7120

Provided and run by:
Albion Street Group Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Albion Street Group Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Albion Street Group Practice, you can give feedback on this service.

13 February 2020

During an annual regulatory review

We reviewed the information available to us about Albion Street Group Practice on 13 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

30 January 2019

During a routine inspection

We carried out an announced comprehensive inspection at Albion Street Group Practice in Rotherhithe, London on 30 January 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • What we found when we inspected

  • Information from our ongoing monitoring of data about services

  • Information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.

  • Patients received effective care and treatment that met their needs. It ensured that care and treatment was delivered according to local and national evidence-based guidelines.

  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.

  • The practice organised and delivered services to meet patients’ needs.

  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation. The practice was a training practice for GP trainees and for medical and nursing students

Whilst we found no breaches of regulations, the provider should:

  • Look at methods to improve the uptake of cervical screening for eligible patients.

  • Continue to improve the system in place to promote childhood immunisations in order to increase patient uptake.

  • Review and improve the processes to identify carers in the practice population to ensure they are offered the correct support, care and treatment.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

15 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Albion Street Group Practice on 15 December 2015. Overall the practice is rated as good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and mostly well managed. A newly-recruited nurse had ported over a previous Disclosure and Barring Service (DBS) check but we saw that the practice took adequate steps to address this shortly after our inspection.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand, but there was limited information to inform patients of how they could access support groups and organisations.
  • Some patients told us they found it difficult to get an appointment although there were urgent appointments available the same day. The practice participated in a local scheme to improve access to appointments for patients at the practice.
  • The practice had good facilities and was well equipped to treat patients and meet their needs; however there was no lift to access the first floor.
  • There was a clear leadership structure and staff felt supported by management. The practice pro-actively sought feedback from staff and patients, which it acted on.

There are areas where the provider should make improvements.

The provider should:

  • Ensure it continually monitors its cervical screening performance to identify areas for improvement.

  • Ensure recruitment procedures include a DBS update check for all newly-recruited staff.

  • Ensure patient information on avenues of support available is displayed in the waiting areas.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice