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The Andover Health Centre Medical Practice Good

We are carrying out a review of quality at The Andover Health Centre Medical Practice. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 11 April 2019

We carried out an announced comprehensive inspection at The Andover Health Centre Medical practice on 7 February 2019.

At this inspection we also followed up on breaches of regulations identified at a previous inspection on 11 April 2018, where the practice was rated requires improvement overall.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall but we have rated the practice as requires improvement for providing safe services.

We rated the practice as requires improvement for providing safe services because:

  • The practice’s safeguarding policies did not reflect the risks of patients accessing online services.
  • Staff recruitment or induction policies were not fully embedded.
  • A Patient Group Directive (PGD) had not been authorised and immunisations were found to have been given under this PGD without the appropriate authorisation. This oversight had been highlighted as an issue at the practice’s previous inspection in April 2018.
  • The practice had not formalised its repeat prescribing process to assure itself that the processes that staff were following were appropriate and safe.

We rated the practice as good for providing effective services because:

  • We saw evidence of clinical audits which demonstrated improvements in clinical care.
  • The practice organised and delivered services to meet patients’ needs.
  • Unverified data provided by the practice demonstrated improvements to its Quality and Outcomes Framework results in all but one population group.

We rated the practice as good for providing caring, responsive and well-led services because:

  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs.
  • The practice had a clear and credible strategy for providing sustainable care.
  • Areas for improvement had been identified by the practice following its previous inspection and we saw evidence of actions plans in place to drive these improvements.

The areas where the provider must make improvements are:

  • Ensure that care and treatment is provided in a safe way.

(Please see the specific details on action required at the end of this report).

The areas where the provider should make improvements are:

  • Continue to improve the identification of carers to enable this group of patients to access the care and support they need.
  • Continue to improve QOF indicator outcomes and exception reporting to allow patients to access effective care.
  • Continue to improve the uptake for cervical screening to achieve the national target of 80%.
  • Continue to encourage and review patient feedback to monitor patient satisfaction.
  • Review how the practice maintains full oversight of staff training and records of completion.
  • Review how policies and procedures are consistently implemented regarding staff recruitment and induction.
  • Review how actions from safety alerts are recorded and shared with temporary clinicians.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP​Chief Inspector of General Practice

Inspection areas


Requires improvement








Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable