Updated 24 September 2025
Date of Assessment: 15 October to 21 October 2025. The Andover Health Centre Medical Practice is a GP practice and delivers service to approximately 13,900 patients under a contract held with NHS England. The service operates from a single site in Andover, Hampshire. The National General Practice Profiles states that 94% of the patient population are White and 3% Asian, with the remainder made up of Black, Mixed and other ethnicities. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 9 decile (9 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
We carried out this inspection to follow up 3 breaches of regulation identified at our assessment in January 2024 in relation to safe care and treatment, governance, and staffing.
Following that assessment the provider made changes which have improved the quality of care for patients with long-term conditions and ensured national guidance is followed when medicines requiring monitoring are prescribed. Systems and processes related to the recruitment, supervision and training of staff have also improved. Changes have been made to improve governance processes within the practice. These improvements are operating effectively and becoming embedded in the service.
At our last assessment the service was rated requires improvement overall and for the key questions of safe, effective and well-led. The rating has now changed to good overall and for the key questions of safe, effective and well-led. The service is no longer in breach of regulations.