- GP practice
Whitby Health Partnership
Assessment report published 10 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 29 June 2026. Whitby Health Partnership is a GP practice and delivers services to approximately 15,900 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 96.2% White, 1.7% Asian, 1.2% Mixed, 0.4% Black and 0.5% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff maintained clean facilities and ensured equipment was appropriately tested to keep people safe. They assessed and managed the risk of infection and took steps to reduce the risk of its spread. There were sufficient staff with the appropriate skills, qualifications and experience. However, processes to monitor and track compliance in relation to risk management, infection control and recruitment were not always effective.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The provider had a clear vision and strategy, which considered the needs of the people who used the service and the wider community. Staff understood their individual roles and responsibilities. Leaders were accountable for the actions, behaviours and performance of staff through established governance processes; however, these were not always fully effective in ensuring that all required actions were consistently completed and evidenced.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed most people were satisfied. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how leaders made positive changes because of feedback.