Background to this inspection
Updated
24 March 2017
This practice is also known as ‘The Sorrells’.
The practice is currently based in a residential building although there are plans for an alternative purpose built premises.
The current list size is around 3200 patients and the practice is open to new patients. There are two GPs, one female and one male offering 12 sessions a week. There is one female practice nurse and one female health care assistant (HCA).
The practice is open between 8.30am and 7pm Monday to Wednesday and Friday, and 8.30am to 6.30pm on Thursdays. Appointments are from 9am to 12pm every morning and 4pm to 6pm every afternoon. GPs will see emergency patients and complete home visits outside of these consultation sessions. Nurse appointments are pre bookable from 9am to 12pm, after this they see same day appointments. Thurrock has an evenings and weekend system called ‘Thurrock Health Hubs’. Patients are able to book through the practice to see either a doctor or a nurse between 9.15am and 12.30pm at the weekend, at one of four ‘hubs’. Out of hour’s cover is provided by 111.
The practice area demographic comprises of mainly white British, with other nationalities including Nigerian, Vietnamese, Polish, Indian, Pakistan, South African and Peruvian. There are fairly low levels of income deprivation affecting children and older people.
Updated
24 March 2017
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Devaraja V C & Partner on 25 February 2016. The overall rating for the practice was requires improvement. The full comprehensive report for this inspection can be found by selecting the ‘all reports’ link
for Devaraja V C & Partner on our website at www.cqc.org.uk.
We then carried out a desk based focused inspection on 4 October 2016 to confirm that the practice were now meeting the legal requirements in relation to the breaches of regulations that we identified in our previous inspection on 17 December 2015. This report covers our
findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good.
Our key findings were as follows:
- There was an effective governance system in place to assess and monitor risks and the quality of service provision.
- Practice policies were reviewed and in date.
- There were now systems in place for the medicines management of high risk medicines.
- Oxygen with masks was available on the premises.
- Practice policies and procedures were reviewed and updated.
- There was a clear management structure and staff who had a clinical and management role had updated job descriptions and protected time to reflect this.
- Staff in administrative roles had access to training to ensure they had the appropriate skills to fulfil their role. They were also given dedicated time to complete administrative duties.
- Although audits and re-audits were completed there was little evidence of improvement to patient outcomes in the audit documentation.
However, there was also one area of practice where the provider needs to make improvements.
The provider should:
- Use the findings from completed audits to improve the services for patients.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
People with long term conditions
Updated
24 March 2017
The provider had resolved the concerns for safety and well-led identified at our inspection on 25 February 2016 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.
Families, children and young people
Updated
24 March 2017
The provider had resolved the concerns for safety and well-led identified at our inspection on 25 February 2016 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.
Updated
24 March 2017
The provider had resolved the concerns for safety and well-led identified at our inspection on 25 February 2016 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.
Working age people (including those recently retired and students)
Updated
24 March 2017
The provider had resolved the concerns for safety and well-led identified at our inspection on 25 February 2016 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.
People experiencing poor mental health (including people with dementia)
Updated
24 March 2017
The provider had resolved the concerns for safety and well-led identified at our inspection on 25 February 2016 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.
People whose circumstances may make them vulnerable
Updated
24 March 2017
The provider had resolved the concerns for safety and well-led identified at our inspection on 25 February 2016 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.