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Monkseaton Medical Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 14 March 2019

We carried out an announced comprehensive inspection at Monkseaton Medical Centre on 15 February 2019 as part of our inspection programme.

At the last inspection in December 2015 we rated the practice as good overall and for delivering safe, effective, caring, responsive and well-led services.

We have based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff treated patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We saw an area of outstanding practice:

The practice had devised individual mental health information and resource sheets for adults and children and young people. This gave them useful advice on where to find help for issues such as low mood, anxiety, insomnia and other mental health issues. The leaflets included contact information for support organisations and websites and details of useful self-help guides, books and mobile phone apps.

Whilst we found no breaches of regulations, the provider should:

  • Consider carrying our disclosure and barring service (DBS) checks for non-clinical staff who act as a chaperone.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good