Updated 24 July 2024
Church Langley Medical Centre is located in Essex at, Church Langley Way, Harlow, Essex, CM17 9TG. The provider is registered with CQC as a partnership to deliver the regulated activities: diagnostic and screening procedures, family planning, maternity and midwifery services, treatment of disease, disorder or injury and surgical procedures. The practice is situated within the Herts and West Essex Integrated Care Board (HWEICB) and delivers General Medical Services (GMS) to a patient population of about 11,600 people. This is part of a contract held with NHS England. The practice is part of a wider network of GP practices within the Harlow North Primary Care Network (PCN).
Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the eighth lowest decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. According to the latest available data, the ethnic make-up of the practice area is 90% White, 4.4% Asian, 4.5% Black, 3.3% Mixed and 1.6% other ethnicity. The practice population had an equal percentage of males and females. The practice manager provides managerial oversight, supported by an operational lead. The practice also has access to staff working across their Primary Care Network (PCN) including clinical pharmacist, paramedic, first contact practitioners, dietician, social prescribing link workers (who connect with people for community-based support) including services that meet the practical, social and emotional needs that effect health and wellbeing.
The practice is open between 8am to 6.30pm Monday to Friday. Extended hours are available evenings and weekends. The practice offers a range of appointment types including book on the day, telephone consultations and advance appointments. Out of hours services are provided by NHS 111.
Services provided include, chronic disease management, minor surgery, first contact physiotherapy, social prescribing, citizens advice bureau drop-in sessions, weight management, dietitian and new patient health checks.
We carried out a comprehensive inspection on 14 November 2023 and the practice was rated Inadequate overall, with the ratings of Requires Improvement for providing effective and caring services and Inadequate for providing safe, responsive and well-led services. As a result, the service was placed into Special Measures. At this inspection we found improvements that have been made to the quality of care provided by this service.
However, there were still concerns about safety and governance arrangements in the practice which had an impact on safe and effective care. The full reports for previous inspections can be found by selecting the ‘all reports’ link for Church Langley Medical Centre on our website at www.cqc.org.uk
The practice also carried out their own internal patient survey in 2024 and sent out 2,500 invitations by text message. 564 patients responded to this survey and results will be published in the relevant key statements of this report.