27 and 29 October 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Esplanade Surgery (Esplanade Healthcare), also known as only The Esplanade Surgery, on 27 October 2015 and 29 October 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
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There was an open and transparent approach to safety and a system for reporting and recording significant events.
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Most risks to patients were assessed and well managed.
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Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
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Staff had the skills, knowledge and experience to deliver effective care and treatment.
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Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
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Information about services and how to complain was available and easy to understand.
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Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
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There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
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The provider was aware of and complied with the Duty of Candour.
However, there were also areas of practice where the provider needs to make improvements.
The provider must:
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Ensure that all relevant staff are up to date with mandatory training such as safeguarding training, chaperone training, infection control training and fire safety training.
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Ensure the practice is able to respond to a medical emergency in line with national guidance.
The provider should:
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Raise staff awareness to the practice statement of purpose.
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Review governance processes and ensure that all documents used to govern activity are up to date and contain relevant contact details.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice