The Care Quality Commission
  • Doctor
  • GP practice

The Limes Medical Centre

Overall: Good read more about inspection ratings

The Plain, Epping, Essex, CM16 6TL (01992) 566501

Provided and run by:
The Limes Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Limes Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Limes Medical Centre, you can give feedback on this service.

15 October 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We conducted a scheduled announced inspection on 15 October 2014 under the new approach.

Our key findings were as follows:

  • The practice was warm, friendly, caring and responsive. The practice listened to and acted on the views of patients. Following concerns raised about telephone access, an analysis of telephone calls was carried out to identify times during the day when the practice experienced high volumes of telephone calls. As a result of the analysis extra staff were deployed to take telephone calls to reduce patient waiting times.
  • The practice provided a safe service in an environment which was well managed and risks to staff and patients were identified and minimised.
  • Staff were trained and supported to deliver high quality patient care and treatment and to improve outcomes and experiences for patients. The practice provided flexible options for patients to book, reschedule and cancel their appointments. Patients could book and rearrange routine and non-urgent appointments using the practice 24 hour automated telephone booking system or online via the practice website.

The practice offered free Wi Fi to patients so that they could access the internet while they waited for their appointments.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice