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Bridge Street Medical Practice Good

Reports


Review carried out on 30 November 2019

During an annual regulatory review

We reviewed the information available to us about Bridge Street Medical Practice on 30 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 11 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Bridge Medical Street Practice on 11 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients appreciated being able to make appointments on the same day and if wanted being able to pre-book an appointment with a preferred GP.
  • The practice was in the later stages of building an extension which would ensure good facilities were available to treat patients and meet their needs, for example, a lift had been installed and disabled access improved.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvements are:

  • The practice should continue to seek out proactive ways to identify patients with caring responsibilities and offer health checks and advice about support services.

  • The practice should continue to monitor patient satisfaction with telephone access to the surgery and where possible find methods to improve this.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice