Archived: Castlerock Recruitment Group Limited Trafford

We spoke to three people receiving care, and relatives of two other people. They told us: 'All the carers respect my X.' 'They respect X's dignity, always very nice.' 'The carers are pretty consistent with times and they always ask if there is anything else they can do before they leave.' 'The office need to get their act together, as rotas often go up the wall, sometimes I have to call to see what time people are going to come. The carers are okay; they look after X okay and respect them while carrying out personal care.'

We looked at four care records during our inspection, three of the four care records had been signed by individuals agreeing to the care plans.

We raised concerns with the manager in one person's record there was no profile of the individual, no assessment of capacity; we noted conflicting assessment of need, and medical history. We were unable to clarify which assessment information was accurate.

The manager assured us they would review the individuals care plan immediately, involve social workers and advocates to ensure they have accurate assessments for people in place.

With the additional support provided by staff from other teams, there were enough qualified, skilled and experienced staff to meet people's needs at the time of our inspection.