The Care Quality Commission
  • Doctor
  • GP practice

Durnford Medical Centre

Overall: Good read more about inspection ratings

113 Long Street, Middleton, Manchester, Lancashire, M24 6DL (0161) 643 2011

Provided and run by:
Durnford Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Durnford Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Durnford Medical Centre, you can give feedback on this service.

16 July 2019

During an annual regulatory review

We reviewed the information available to us about Durnford Medical Centre on 16 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

12 January 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Durnford Medical Centre on 12 January 2017. Overall the practice is rated as good.

The practice had been previously inspected on 20 January 2016. Following that inspection the practice was rated as requires improvement with the following domain ratings:

Safe – Requires Improvement

Effective – Requires improvement.

Caring – Good

Responsive – Requires improvement

Well Led – Requires Improvement

The practice provided us with an action plan detailing how they were going to make the required improvements.

The inspection on 12 January 2017 was to confirm the required actions had been completed and award a new rating if appropriate.

Following this re-inspection on 12 January 2017 our key findings across all the areas we inspected were as follows

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • The practice had increased its READ coding of the clinical system which had improved its achievement rates in the Quality Framework.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it difficult to get through to the surgery by telephone.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The provider was aware of and complied with the requirements of the duty of candour.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

20 January 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Durnford Medical Centre on 20 January 2016. Overall the practice is rated as requires improvement.

Our key findings across all the areas we inspected were as follows:

  • Information about services and how to complain was available and easy to understand.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses.
  • Risks to patients were not always assessed and well managed, in particular those relating to recruitment checks and to those relating to safeguarding children.
  • Data showed patient outcomes were low compared to the locality and nationally.
  • Patients said they were treated with compassion, dignity and respect.
  • Urgent appointments were usually available on the day they were requested.
  • The practice did not proactively seek feedback from patients and did not have an active patient participation group.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider must make improvements are:

  • Ensure recruitment arrangements include all necessary employment checks for all staff.
  • Implement reliable systems to keep children and vulnerable adults safe such as follow up those that did not attend hospital appointments.
  • Use READ coding within the clinical system.

In addition the provider should:

  • Seek patient feedback regarding access to the surgery and consider setting up a patient participation group.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice