The Care Quality Commission
  • Doctor
  • GP practice

Morden Hall Medical Centre

Overall: Good read more about inspection ratings

256 Morden Road, London, SW19 3DA (020) 8540 0585

Provided and run by:
Morden Hall Medical Centre

All Inspections

During an assessment under our new approach

Date of Assessment: 20 October 2025 to 21 October 2025. Morden Hall Medical Centre is a GP practice and delivers service to 14442 under a contract held with NHS England. The National General Practice Profiles states that that the ethnic make-up of the patient population is 60.85% White 7.8% Black, 21.41% Asian, 5.36% Mixed and 4.59% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the patients using the service, the context the service was working within and how this impacted service delivery.

Morden Hall Medical Centre is located at 256 Morden Road London SW19 3DA. Morden Hall Medical Centre is part of Morden Primary Care Network (PCN).

The practice operates from an adapted building. All patient facilities are on the ground floor and are wheelchair accessible, with a ramp and automatic doors. The practice has access to 18 consultation rooms.

The practice clinical team consists of 13 GPs, 1 nurse practitioner 3 practice nurses, 2 healthcare assistant, 1 clinical pharmacist, and 3 physician assistants. The GPs are supported by a practice manager, office manager and 15 reception/administration staff.

The practice is a training practice; at the time of the inspection, they had 6 GP registrars.

Where relevant, further commentary is provided in the quality statements section of this report.

We carried out this assessment due to the length of time since the last inspection.

5 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Morden Hall Medical Centre on 5 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • The practice operated an open and transparent approach to safety and had effective systems in place for reporting and recording significant events.
  • Risks to patients were assessed and managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with kindness and compassion, their privacy and dignity was respected and they were involved in their care and decisions about their treatment.
  • Information about the services provided including how to complain was available and easy to understand.
  • Patient’s we spoke with had mixed experience of making an appointment with some finding it easy and others experiencing a wait. Urgent appointments were available the same day.
  • The practice had good facilities and was equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by the partners and management.
  • The practice sought feedback from patients and staff, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • Develop systems to monitor the use of prescription pads.

  • Ensure recruitment practice includes two written references being sought with gaps in employment explored.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

15 May 2014

During a routine inspection

We carried out an announced inspection of the service on the 15th May 2014. We found that the service was caring, effective, responsive and well-led. There were some improvements required to be safe.

We found that many of the GPs and nurses at the practice had not yet attended the necessary child protection training. Therefore some members of staff may not have been appropriately identifying and responding to the signs of abuse. We also found that criminal record bureau (CRB) checks had not been undertaken for non-clinical staff. There may have been a risk to patients because the provider had not ensured that all staff were suitable to carry out their roles. The provider has been given compliance actions to improve this and we will continue to review these at a follow up inspection.

Many patients had made comments about the telephone systems and appointment booking system being poor. Although the practice had taken some actions to improve the systems the complaints still remained high. The provider told us they would review this in more detail and make further improvements. We will continue to review this at our future inspections.

The practice had suitable arrangements in place to report significant events and share learning to prevent further reoccurrences. There was a detailed business continuity plan in place that covered what to do in the event of a serious incident like a fire or flood at the premises that could have an impact on services being available. Clinical staff in the practice met with multi-disciplinary teams to discuss patient’s treatments and care where this was appropriate.

There was a clear management structure in place with lead areas of responsibilities for the partner GP’s. Staff felt encouraged and supported by the management team and they knew where to go if they needed to report any issues. The management team had a clear business strategy planned for 2014/15. Part of the plans was to improve the telephone and appointment systems and refurbish the waiting room.

There was a lead governance person who was employed full time and was responsible for producing regular reports to the partners about how services were performing against any benchmarks. We saw audits were carried out to ensure safety and quality of care.

The practice provided spacious rooms, wheelchair access and hand rails along the corridors for patient with mobility problems. There were translation services for patients that did not speak English. We were told that the practice had staff members that could speak Urdu, Hindi, Polish, German and Italian. The practices’ website provided information in over 60 international languages to help people understand the healthcare services provided.

15 May 2014

During an inspection of this service