The Care Quality Commission
  • Doctor
  • GP practice

Lanfranc Medical Centre

Overall: Good read more about inspection ratings

Lanfranc Court, Greenford Road, Harrow, Middlesex, HA1 3QE (020) 8422 1813

Provided and run by:
Lanfranc Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Lanfranc Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Lanfranc Medical Centre, you can give feedback on this service.

27 June 2019

During an annual regulatory review

We reviewed the information available to us about Lanfranc Medical Centre on 27 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

13 January 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Lanfranc Medical Centre on 13 January 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff were open and transparent and committed to reporting incidents and near misses.
  • Learning was based on analysis and investigation of any errors and incidents. The practice acted on its findings to improve the service.
  • The practice had effective systems in place to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance. Staff had the skills and knowledge to deliver effective care and treatment.
  • Patient feedback indicated that patients were treated with compassion and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • The service was accessible. Patient feedback was positive about the ease of getting an appointment. Urgent appointments were available the same day.
  • The practice had adequate facilities and was equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The areas where the practice should make improvement are:

  • The practice should consider holding more regular practice meetings. This would enable a fuller discussion among the full team, for example about learning from significant events.
  • The practice should consider making more use of interpreting services to communicate with patients who do not speak English well, for example to ensure that patients are able to give informed consent to treatment.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice