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Humshaugh and Wark Medical Group Good

Inspection Summary


Overall summary & rating

Good

Updated 5 April 2019

We carried out an announced comprehensive inspection at Humshaugh and Wark Medical Practice on 5 March 2019 as part of our inspection programme.

At the last inspection in February 2016 we rated the practice as good overall and for delivering safe, effective, caring, responsive and well-led services.

We have based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs. Good systems were in place to ensure patients attended long term condition and medication reviews.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care. Patient feedback about the practice and its staff was consistently positive.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • The practice was responsive to the needs of their local population. Due to their rural location and poor transport links they dispensed medicines to approximately 88% of their patient population and operated a medicines delivery service for over 260 patients.
  • The practice had performed well in ensuring eligible women had attended cervical screening and children had received childhood immunisations.

We saw an area of outstanding practice:

  • The practice was seeking alternative methods of engaging with their patients and the local community. The practice nurse had attended assemblies at two local primary schools to give talks on germs, handwashing techniques and what to expect of the nasal flu immunisation. The practice nurse and assistant practitioner were due to give a talk at the local Women’s Institute to promote health and well-being.

Whilst we found no breaches of regulations, the provider should:

  • Continue with plans to carry out fire drills at both surgeries.
  • Continue with plans to check and record staff immunity status in relation to measles, mumps and rubella.
  • Implement a system to log and monitor the movement of handwritten prescription stationery.
  • Implement a system to ensure minor surgery histology results are received.
  • Arrange for practice nurses to undertake level three safeguarding training.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Inspection areas
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good