We carried out a review of the data available to us about Engleton House Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Engleton House Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at Engleton House Surgery on 11 October 2016. Overall the practice is rated as Good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting, recording, discussing and learning from incidents and significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had received training which provided them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they could make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
We saw an area of outstanding practice:
The practice had adopted innovative approaches to engaging with and identifying the specific health issues for the student population. The practice had implemented an online patient registrations system for students to use their mobile telephones to register online with the practice quickly and efficiently, resulting in significant reductions in registration errors and delays. The practice had developed a protocol for recognising and treating sickle cell anaemia due to the significant number of registered patients who were African students studying at the University.
However, there was an area of practice where the provider should make improvements:
The practice should continue to monitor, review and improve patient satisfaction with access to appointments.
Chief Inspector of General Practice