Lightwater Surgery

Updated 29 April 2026

Date of Assessment: 20 May 2026. Lightwater Surgery is a GP practice and delivers services to approximately 15681 patients under a contract held with NHS England. According to the latest available data, the ethnic make-up of the practice area is approximately 90% White, 5.4% Asian, 2.4% Mixed, 1% Black and 1% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the practice population group is in the 10 decile (10 of 10). The lower the decile, the more deprived the practice population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the practice, the context the practice was working within and how this impacted practice delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure patients were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications, and experience.

Staff supported patients to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff treated patients with kindness, empathy, and compassion, and respected their privacy and dignity.

Patients could access care, treatment, and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of patients who used the practice and sought ways to address any barriers.

The practice had a clear vision and strategy, which considered the needs of the patients who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours, and performance of staff through clear and effective governance processes.

Updated 29 April 2026

As part of our assessment, we reviewed feedback from patients who used the practice to understand their views and experience of the practice. This included reviewing feedback available to us. Patients were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed that patients were satisfied. There was an active patient participation group (PPG) who represented the views of patients using the practice. Representatives from the PPG described how leaders listened to feedback from patients.