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Inspection Summary


Overall summary & rating

Good

Updated 24 January 2020

About the service

HF Trust – Devon DCA is a supported living service providing personal care to 28 people at the time of the inspection. HF Trust – Devon DCA is part of a larger national provider for people with learning disabilities (HF Trust) and is registered to provide personal care to people living in the community.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them. People lived in shared houses and bungalows in residential areas in south Devon.

People’s experience of using this service and what we found

People were safe. Care had been taken to recruit the right staff, and to make sure there were enough staff available when people needed support. In the last year the number of permanently employed staff had increased and the use of agency staff to cover vacant shifts had significantly decreased. This had resulted in people being supported by staff they knew well, and staff they liked and trusted. New staff had received good training and support at the start of their employment. Staff received ongoing training and regular updates on topics relevant to the needs of the people they supported.

Since the last inspection the support plans had been improved. Risk assessments were carried out on all anticipated risks. Support plans gave clear instructions to staff on all aspects of the support people wanted. People had been involved and consulted in drawing up and reviewing their support plans. They were offered a copy of their support plan in a format they could understand, for example, some people had a support plan containing photographs and pictures. People were supported to hold and manage their medicines safely.

People led healthy lives. Staff understood each person’s health needs and supported people to obtain medical treatment promptly when needed, attend appointments and receive regular check-ups and treatment. People were able to choose the meals they wanted to eat and supported to plan menus, shop for ingredients, and prepare their own meals as far as they were able.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were cheerful, positive and caring. People who were able to express their views verbally told us they were very happy with the support they received from the staff. One person told us, “They are all very friendly. They are all very supportive to us.” Another person gave us the ‘thumbs up’ sign when we asked them if they liked the staff. Staff were passionate about giving people the right support to help them gain independence and to lead fulfilling and happy lives. People lead active lives, doing things they enjoyed, for example attending clubs, going on outings and holidays, and participating in activities such as swimming, arts and crafts.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new

Inspection areas

Safe

Good

Updated 24 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 24 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 24 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 24 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 24 January 2020

The service was well-led.

Details are in our well-Led findings below.