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Inspection report

Date of Inspection: 3 January 2014
Date of Publication: 12 June 2014
Inspection Report published 12 June 2014 PDF | 86.15 KB

Overview

Inspection carried out on 3 January 2014

During a routine inspection

On the day of our inspection the service was providing support for nine older people in their own homes and 37 people living with learning disability in 14 settings in Chudleigh, Dawlish, Chudleigh Knighton and Kingsteignton.

During our inspection we visited two of these settings. We spoke with seven people who used the service and representatives for two other people who used the service. We also spoke with a senior manager, the registered manager, a health professional and six support workers.

People who use the service told us staff treated them with respect. We saw examples of support workers respecting people’s privacy and dignity.

Care plans reflected the needs of the person they related to. These contained a comprehensive personal profile which included people’s social histories and set out individual needs.

Support workers received regular supervision and appraisal. The service had ensured staff development needs had been identified and addressed.

There was an effective system in place to regularly assess and monitor the quality of the service provided.