We carried out a review of the data available to us about Eastbury Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Eastbury Surgery, you can give feedback on this service.
We carried out an unannounced inspection at Eastbury Surgery on 9 December 2021. This inspection was focused on the management of access to appointments.
Overall, the practice remains rated as Good
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Eastbury Surgery on our website at www.cqc.org.uk
Why we carried out this inspection
This inspection was undertaken in response to information we reviewed which suggested potential issues with access to appointments.
How we carried out the inspection
The inspection was led by a CQC lead inspector who spoke with staff during an onsite visit.
We found that:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
This practice is rated as Good overall. (Previous inspection November 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Eastbury Surgery on 27 March 2018 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
Consider ways to improve child immunisation and cervical screening rates.
Consider ways to improve patient satisfaction with nurse appointments.
Consider ways to identify and support more patients who are carers.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at 08:45hrs on 17 November 2015. Overall the practice is rated as good.
Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.
Our key findings across all the areas we inspected were as follows:
The areas where the provider should make improvement are:
Implement further measures to improve access to routine appointments, a named GP and getting through to the practice on the phone.
Formalise clinical meetings and ensure discussions are documented.
Develop a clear strategy to deliver the practice vision.
Chief Inspector of General Practice